Wan Satirah Wan Mohd Saman

E‐Shariah in Malaysia: technology adoption within justice system

Purpose – The marriage between information and communication technology (ICT) and law has brought forward a significant change in the administration of justice. This paper aims to present the scenario of technology adoption in the court of law with special reference to Malaysia. It also aims to illustrate the intelligent use of technology to advance the pace of the administration of court reflected in w‐Shariah project in Shariah Court systems in Malaysia through various electronic applications, and finally propose an ICT adoption framework based on an information systems (IS) theory.Design/methodology/approach – This research adopts a qualitative case study approach to explore the scenario of information technology (IT) adoption in the court of law in Malaysia through semi‐structured interviews, observation and document reviews. Data gathered provide an understanding of how technology is used in the court workflow as well as the whole life‐cycle management of records in Shariah Court. This case study cov...

Electronic Court Records Management: A Case Study

Records management is the key success factor in judicial system. Systematic, efficient and organised records management system provides comprehensive information for courts to guarantee unbiased decision. Transparent information system and good records management indirectly hinder the misuse of power or corruption, case postponement and delayed decision. It also reflects the good image of judiciary system and upholds the rights of individual and society at large. A major reform has taken place in the administration of justice in both Civil and Shariah Courts systems in Malaysia. This paper unfolds the implementation of electronic records management systems (ERMS) in Malaysian courts. It discusses the literature review, background in Malaysian judiciary system and e-Court as well as E-Shariah implementation, research design and methods, preliminary findings, issues and challenges as well as conclusion and recommendations.

E- Transformation in Public Sector: Global Perspective on Social and Cultural Issues

In order to enhance service provision to general public, information and communication technologies are increasingly being deployed in public sector around the globe, using a combination of processes, structures and relational mechanisms. The aim is to bring general public and governments close to each other. In these circumstances, it becomes important to elevate the technical threshold of the national economy as well as the intellectual capacity of the general public, so that all the stakeholders are at the same technical and procedural level of maturity. As a result, governments around the globe are embarking on technology enabled transformation programs that aim to revolutionize service delivery philosophy of public sector. However, for the success of these initiatives, it is important to assess how people view technology and how they respond to social, cultural, economic and behavioral changes brought about by technology. Different cultures around the globe respond differently to technology, therefore, road to etransformation in nations that are dubbed as ‘melting pots of cultures’ needs to be carefully planned and orchestrated. This paper contributes to the knowledge of how social and cultural issues impact on e-transformation. A literature review is conducted, exploring social and cultural issues in a number of geographical regions – The Far East, South East Asia, South Asia, Europe and Africa – and how e-transformation, in the forms of e-learning, e-commerce and e-government, is affected by them. This paper would be helpful for those researching factors which assist and inhibit e-transformation or technological change in general.