Carlo Bonifazi

The ten outsourcing traps to avoid

As businesses struggle to lower cost and grow revenues, outsourcing initiatives are underway in many small, medium, and large global companies. Outsourcing strategies are considered by many as a “silver bullet” to resolve organizational problems. They have been touted as the “holy grail” to reduce costs, focus on core business processes, improve product and service offerings, and speed up time to market. These benefits are only achieved by organizations that master the art of devising, deploying, and maintaining outsourcing relationships, for many these benefits remain elusive. The following article identifies the ten traps of outsourcing.

Developing superior outsourcing programs

Most organizations move through the outsourcing life cycle multiple times. Some make the same mistakes repeatedly, while others progress toward an improved process methodology. An organization can improve its progression through the outsourcing life cycle by adhering to several important concepts, including knowledge management and metrics.