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Roger A. Sumner

Rockwell Automation

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Publication

Featured researches published by Roger A. Sumner.

Archive | 2002

Personality based matching of callers to agents in a communication system

Anthony J. Dezonno; Mark J. Power; Roger A. Sumner; Carlo Bonifazi; Jeffrey D. Hodson; Craig R. Shambaugh; Mark Michelson; Robert P. Beckstrom

Archive | 1997

Apparatus and method for identifying records of overflowed ACD calls

Anthony J. Dezonno; Roger A. Sumner; James J. Bryla

Archive | 2004

Method of collecting communication system information

Anthony J. Dezonno; Roger A. Sumner

Archive | 2002

Apparatus and method for providing caller-specific data to agent station and for automatically launching corresponding application

Mark Michelson; Roger A. Sumner; Mark J. Power; Carlo Bonifazi; Jeffrey D. Hodson; Craig R. Shambaugh; Robert P. Beckstrom; Anthony J. Denzonno

Archive | 2002

Method and system for transacting and negotiating business over a communication network using an infomediary computer

Anthony J. Dezonno; Roger A. Sumner; Mark J. Power

Archive | 2003

Skill based chat function in a communication system

Roger A. Sumner; Anthony J. Dezonno

Archive | 2002

Utilization of agent idle time in a communication system

Roger A. Sumner; Mark J. Power; Carlo Bonifazi; Jeffrey D. Hodson; Craig R. Shambaugh; Mark Michelson; Robert P. Beckstrom; Anthony J. Dezonno

Archive | 2004

Business analytics strategy transaction reporter method and system

Roger A. Sumner; Anthony Dezonno

Archive | 2005

Contact center conferencing of e-mail message

Mike Hollatz; David Wesen; Jeff Hodson; Roger A. Sumner

Archive | 2004

Session to track actual e-mail handling time

Mike Hollatz; David Wesen; Jeff Hodson; Roger A. Sumner

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Collaboration

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Anthony J. Dezonno

Rockwell Automation

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Carlo Bonifazi

Rockwell Automation

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Craig R. Shambaugh

Rockwell Automation

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Mark J. Power

Rockwell Automation

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Mark Michelson

Rockwell Automation

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Robert P. Beckstrom

Rockwell Automation

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Jeffrey D. Hodson

Rockwell Automation

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Jeff Hodson

Rockwell Automation

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David Wesen

Rockwell Automation

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James J. Bryla

Rockwell Automation

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