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Jeffrey D. Hodson

Rockwell Automation

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Publication

Featured researches published by Jeffrey D. Hodson.

Archive | 2002

Personality based routing

Anthony J. Dezonno; Mark J. Power; Roger A. Sumner; Carlo Bonifazi; Jeffrey D. Hodson; Craig R. Shambaugh; Mark J. Michelson; Robert P. Beckstrom

Archive | 2002

Personality based matching of callers to agents in a communication system

Anthony J. Dezonno; Mark J. Power; Roger A. Sumner; Carlo Bonifazi; Jeffrey D. Hodson; Craig R. Shambaugh; Mark Michelson; Robert P. Beckstrom

Archive | 2004

Method and apparatus for customer key routing

Anthony Dezonno; Roger A. Sumner; Sandy Biggam; Jeffrey D. Hodson; Mary Ellen Moser; Mike Hollatz; Dave Wesen; Michael Sheridan

Archive | 2002

Method and apparatus for assigning priorities by applying dynamically-changeable business rules

Mark J. Power; Anthony J. Dezonno; Roger A. Sumner; Carlo Bonifazi; Jeffrey D. Hodson; Craig R. Shambaugh; Mark J. Michelson; Robert P. Beckstrom

Archive | 2004

Call tracking using SIP presence mechanism

Michael Peters; Mike Hollatz; Jeffrey D. Hodson; Joseph C. Steinlicht

Archive | 2002

Best practices learning for agents in a communication system

Craig R. Shambaugh; Roger A. Sumner; Mark J. Power; Carlo Bonifazi; Jeffrey D. Hodson; Mark J. Michelson; Robert P. Beckstrom; Anthony J. Dezonno

Archive | 2002

Third party coaching for agents in a communication system

Craig R. Shambaugh; Roger A. Sumner; Mark J. Power; Carlo Bonifazi; Jeffrey D. Hodson; Mark J. Michelson; Robert P. Beckstrom; Anthony J. Dezonno

Archive | 2002

Media translator for transaction processing system

Mark J. Michelson; Roger A. Sumner; Mark J. Power; Carlo Bonifazi; Jeffrey D. Hodson; Craig R. Shambaugh; Robert P. Beckstrom; Anthony J. Dezonno

Archive | 2002

Adaptive transaction guidance

Anthony J. Dezonno; Jeffrey D. Hodson; Roger A. Sumner; Carlo Bonifazi; Mark J. Michelson; Robert P. Beckstrom; Mark J. Power; Craig R. Shambaugh

Archive | 2002

Apparatus and method for providing caller-specific data to agent station and for automatically launching corresponding application

Mark Michelson; Roger A. Sumner; Mark J. Power; Carlo Bonifazi; Jeffrey D. Hodson; Craig R. Shambaugh; Robert P. Beckstrom; Anthony J. Denzonno

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Collaboration

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Craig R. Shambaugh

Rockwell Automation

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Anthony J. Dezonno

Rockwell Automation

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Roger A. Sumner

Rockwell International

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Carlo Bonifazi

Rockwell Automation

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Robert P. Beckstrom

Rockwell Automation

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Mark J. Power

PA Consulting Group

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Mark J. Michelson

Rockwell International

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Mark J. Power

PA Consulting Group

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Michael Peters

Rockwell Automation

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Dave Mosquera

Rockwell Automation

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