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Dawid Nowak

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Publication

Featured researches published by Dawid Nowak.

Archive | 2013

SYSTEM AND METHOD FOR AUTOMATED OPTIMIZATION OF OPERATIONS IN A CONTACT CENTER

Dawid Nowak; Neil O'Connor; Joseph Smyth

Archive | 2013

SYSTEM AND METHOD FOR COST-BASED AUTOMATIC CALL DISTRIBUTION WITH STATISTICALLY PREDICTABLE WAIT TIME

Dawid Nowak; Joseph Smyth

Archive | 2015

SYSTEM AND METHOD TO SELECT A RESOURCE IN AN ENTERPRISE

Neil O'Connor; Tony McCormack; Dawid Nowak

Archive | 2014

SYSTEM AND METHOD FOR PROVIDING AGENT ASSISTANCE IN CONTACT CENTERS

Dawid Nowak; Tony McCormack

Archive | 2016

SYSTEM AND METHOD FOR SELECTING AGENTS TO IMPROVE CALL ROUTING

Dawid Nowak; Tony McCormack

Archive | 2014

Augmented reality supervisor display

Tony McCormack; Dawid Nowak; Neil O'Connor

Archive | 2013

SYSTEM AND METHOD FOR ROUTING WORK REQUESTS TO MINIMIZE ENERGY COSTS IN A DISTRIBUTED COMPUTING SYSTEM

Joseph Smyth; Paul D'Arcy; Neil O'Connor; Dawid Nowak; Tony McCormack

Archive | 2013

Architecture for a contact center with emulator driven self control loop

Dawid Nowak; Joseph Smyth; Paul Kelly

Archive | 2015

Device, System, and Method for Team Continuity

Tony McCormack; Neil O'Connor; Dawid Nowak

Archive | 2014

System and method to use predicted agent state to optimize selection strategy

Dawid Nowak; Tony McCormack; Joseph Smyth

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Collaboration

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Tony McCormack

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Joseph Smyth

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Neil O'Connor

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John McGreevy

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John Reilly

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Paul D'Arcy

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Paul Kelly

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Siobhan Dervan

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Tom Eustace

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