José Carlos Prado

Packaging design model from a supply chain approach

Purpose – This paper aims to present an integrated management model for packaging design.Design/methodology/approach – This model is the result of research of the concepts of packaging, logistics and “packaging logistics”. With this approach in mind, the design and development of packaging are structured on four basic corner‐stones, i.e. the definition and understanding of design requirements (logistics, marketing and environmental aspects), the definition of an appropriate organizational structure, the application of “best practices”, and, finally, establishing a control system.Findings – It was found that the management model developed provides companies with a useful quantitative tool to find the “trade‐off” between the logistics costs reduction and the differentiation capacity linked to packaging.Originality/value – The model proposed is designed to fill a gap in the measurement systems for making an evaluation of the detailed impact on the overall operation of the supply chain in certain packaging de...

USEFULNESS OF QUALITY MANAGEMENT SYSTEM INTERNAL AUDITS. LESSONS FROM AN EMPIRICAL STUDY

The ISO 9000 standard has been considered an important part of the implementation of internal audits from QMS (Quality Management System), to generate an assessment of efficiency of the system. This paper presents the results from an empirical service, conducted in companies from Portugal and Spain, about the methodologies used at the internal audits from the Quality System, providing conclusions and recommendations that aloud to improve these auditing and management systems.