Taís de Andrade

Suporte social e organizacional no trabalho: um diagnóstico no setor bancário público e privado

The decision support systems have gained representation in the academic and professional environment. It leads to a need of understanding what has been published about the field. Thus, the objective of this work, which has an exploratory and descriptive nature, is to perform a mapping and content analysis under the decision support systems topic, represented by a set of scientific article. To achieve the goal we will use the Development Process Knowledge - Constructivist (Proknow-C). At the end of the paper, it was possible to select a Literature Portfolio (LP) composed of 12 scientific articles, and to this LP, recognize the highlighted journals, articles, authors and keywords related to the field. It was also possible to perform a content analysis on the material. Through analysis composed of six criteria established, we diagnosed that the most well succeeded paper fulfilled 3 of 6 criteria. Therefore, it was possible to find flaws in the literature and suggesting research opportunities for future works.

Síndrome de Burnout e suporte social no trabalho: a percepção dos profissionais de enfermagem de hospitais públicos e privados

Neste trabalho, investigou-se a percepcao dos profissionais de enfermagem sobre a influencia do suporte social na incidencia da Sindrome de Burnout . Para tanto, utilizou-se uma survey junto a 231 colaboradores de quatro hospitais publicos e privados do Rio Grande do Sul. Os resultados revelam que tais profissionais apresentam grau moderado da Sindrome, sendo que os entrevistados dos hospitais publicos evidenciaram maiores indices da doenca e, consequentemente, menor suporte social no trabalho, quando comparados aos individuos dos hospitais privados. Alem disso, atraves dos modelos de regressao multipla, nas instituicoes publicas, o modelo Esgotamento Emocional foi previsto pelos fatores suporte social informacional e confianca , em 31% da variância explicada. Ja nas instituicoes privadas, a dimensao realizacao pessoal foi explicada em 23% pelos fatores suporte social informacional , confianca e clareza e agilidade das informacoes , evidenciando a influencia do suporte social no trabalho na incidencia da Sindrome de Burnout .

COMPORTAMENTO DE CIDADANIA ORGANIZACIONAL: AS VISÕES DE COLABORADORES E DE GESTORES DE UMA INDÚSTRIA DE ELETRODOMÉSTICOS

Este estudo tem o objetivo central identificar os comportamentos de cidadania organizacional (CCO) predominantes no contexto organizacional, a partir da visao de colaboradores e de gestores de uma industria de eletrodomesticos. Para tanto, realizou-se uma pesquisa descritiva, de natureza quantitativa e qualitativa, concretizada por meio de um estudo de caso em uma empresa fabricante de eletrodomesticos. Inicialmente, na etapa quantitativa, participaram 302 colaboradores pertencentes a diversas posicoes hierarquicas da Empresa pesquisada, os quais responderam um questionario elaborado a partir do modelo Escala de Civismo nas Organizacoes (ECO) de Porto e Tamayo (2003). Em um segundo momento, na etapa qualitativa, participaram 10 gestores da Empresa investigada, com os quais se efetivaram entrevistas semiestruturadas, sendo o protocolo elaborado a luz do modelo de Porto e Tamayo (2003). Os principais resultados encontrados expoem que, no que tange aos CCO, os comportamentos de Protecao ao sistema e de Cooperacao com os colegas foram os indicados pelos colaboradores e gestores como os mais presentes no contexto organizacional investigado. Em contrapartida, na visao dos colaboradores, o Autotreinamento e o comportamento de Sugestao a gestao organizacional sao os menos praticados no ambiente de trabalho, contudo, a visao dos gestores apresentou algumas dissensoes, visto que apontaram esses comportamentos como recorrentes nos membros da organizacao.

A influência dos valores organizacionais na percepção de suporte organizacional com base na concepção dos colaboradores do setor bancário

ABSTRACT This study aims to understand the influence of organizational values in the per-ception of organizational support, from the perspective of employees of public and private banking. To achieve this goal, we started with two theoretical perspec-tives. To achieve this goal, we started with two theoretical perspectives. The first refers to the approach of organizational values propused by Oliveira and Tamayo (2004) and the second is associated with organizational support, by Eisenber-ger, Huntington and Sowa (1986). In order to achieve the objective of the study, carried out a descriptive study of the survey type, to survey and analyze the results. The instrument completed by 332 employees of the banking sector was based on the inventory profiles Organizational Values (IPVO) from Oliveira and Tamayo (2004) and Scale Perceived Organizational Support (Epso) developed by Eisenberger, Huntington and Sowa (1986) and validated in the Brazilian context by Siqueira (1995). The main findings expose that the values of organizational priority banking institutions, as perceived by the employees were the Dominion and Prestige, while the values Welness, Self Realization and occupied places lower in the hierarchy. Regarding the organizational support that showed mode-rate level of incidence. Still, the multiple regression analysis revealed that the organizational values influence the perception of organizational support. The regression model indicated that the dependent variable organizational support was explained in 70.2% by the factors Autonomy and Achievement, Well-being and Domain. Thus, we found that organizational values influence on the percep-tion of organizational support, confirming the theoretical assumptions advoca-ted by Goodwin, Costa and Adonu (2004) and Goodwin and Giles (2003). From the standpoint of its application, this study identified as the organization’s prio-rities are being perceived by individuals, providing valuable information that can contribute to the planning of actions for the development, welfare and employee satisfaction from the banking sector.Este estudio tiene como objetivo compreender la influencia de los valores de la organizacion en la percepcion de apoyo de la organizacion, desde la perspectiva de los empleados de la banca publica y privada. Para lograr este objetivo, empezamos con dos perspectivas teoricas. El primer enfoque se refiere a los valores de la organizacion propuesto por Oliveira y Tamayo (2004) y el segundo relacionado con el apoyo de la organizacion, como Eisenberger, Huntington y Sowa (1986). Con el fin de lograr el objetivo del estudio, llevado a cabo un estudo descriptivo del tipo survey, para estudiar y analizar los resultados. El instrumento completado por 332 empleados del sector bancario se basa en los perfiles de inventario de valores organizacionales (IPVO) de Oliveira y Tamayo (2004) y la escala el apoyo percibido organizacional (Epso), desarrollado por Eisenberger, Huntington y Sowa (1986) y validado en el contexto brasileno por Siqueira (1995). Exponer las principales conclusiones que los valores de la organizacion las instituciones de banca de prioridad, segun la percepcion de los empleados eran el dominio y el prestigio, mientras que el bienestar, la realizacion del ser y los lugares ocupados mas bajo en la jerarquia. En cuanto al apoyo a la organizacion que mostro un nivel moderado de incidencia. Sin embargo, el analisis de regresion multiple revelo que los valores de la organizacion influyen en la percepcion de apoyo organizacional. El modelo de regresion indico que el apoyo de la organizacion depende de variables se explica por los factores en el 70,2% la autonomia y el logro, y el bienestar y el dominio. Asi, encontramos que los valores de la organizacion influyen en la percepcion de apoyo organizacional, lo que confirma las suposiciones teoricas defendidas por Goodwin, Costa y Adonu (2004) y Goodwin y Giles (2003). Desde el punto de vista de su aplicacion, este estudio identifico como prioridades de la organizacion estan siendo percibidos por las personas, proporcionando informacion valiosa que puede contribuir a la planificacion de acciones para la satisfaccion de desarrollo, el bienestar y el empleado de la banca.

ESTILOS COGNITIVOS E INTENÇÃO DE USO DOS SISTEMAS DE INFORMAÇÃO

Por meio deste trabalho, busca-se aliar a compreensao de fenomenos cognitivos a intencao de uso dos Sistemas de Informacao (SI). Para tanto, apoiou-se na perspectiva teorica dos estilos cognitivos (KIRTON, 1976) e na Teoria Unifi cada de Aceitacao e Uso da Tecnologia (UTAUT), de Venkatesh et al. (2003). Assim, objetivou-se identifi car se os estilos cognitivos infl uenciam a intencao de usar os SI, juntamente com os fatores pre-defi nidos no UTAUT. Por meio de uma survey, foram investigados 170 colaboradores de uma empresa do varejo calcadista. Quanto ao estilo cognitivo, mostrou-se predominante o estilo inovador. Ja com relacao ao UTAUT, o fator Intencao de Uso apresentou maior relevância. Observou-se, tambem, diferenca signifi cativa de percepcao entre os estilos cognitivos e as dimensoes que infl uenciam a intencao e o uso dos SI. A partir desta verifi cacao, realizou-se uma analise de regressao multipla, a qual demonstrou infl uencia do estilo cognitivo e dos fatores Expectativa de Esforco e Expectativa de Performance na intencao de usar os SI, explicando em 60,6% a variância do modelo. Concluiu-se, desta forma, que os estilos cognitivos assumem importância na analise do sucesso dos SI e, ou, na identifi cacao da intencao de uso dos mesmos. Salienta-se ainda que todas as hipoteses propostas foram corroboradas.

Interações entre os Comportamentos de Cidadania Organizacional, Confiança Interpessoal, Confiança Organizacional e Suporte Organizacional

This study aims to analyze the existing relationships between Organizational Citizenship Behaviors, Interpersonal Trust, Organizational Trust and Organizational Support, from the perspective of employees in the educational sector. In order to achieve this objective, a research of character descriptive of the survey type. The instrument filled out by 988 employees was elaborated from the Organizational Citizenship Behavior Scale for Knowledge Workers (OCB-KW), Interpersonal Trust Measure (IT), Employee Trust Scale (ETS) and Organizational Support Perception Scale (OSPS). The main results show the existence of a relationship between the constructs of the social context and the OCB. The highest correlation found between Interpersonal Trust and Organizational Citizenship Behaviors ( r= .462), indicating that the existence of trust among the individuals in the organization is directly proportional to their involvement in positive and discretionary behaviors for the common good.

Contribuições do Empreendedorismo Social para o Aumento da Participação das Mulheres no Mercado de Trabalho

The objective of the study is to examine the prospect of coordinators and members of collective enterprises members of a Brazilian social incubator about the contributions of social entrepreneurship with the female increase in the participation of women in the labor market. We conducted a descriptive and qualitative research. The analysis of the context was defined a priori by defined categories, based on a theoretical model that contemplates the dimensions: human capital, will and viability, social capital, social and institutional environment actors. The categories defined a posteriori contemplated the following categories: empowerment, recovery and personal fulfillment. Regarding womens inclusion in the labor market, the results reflected some difficulties faced by women who participate in projects, with highlights to the lack of qualification, opportunities and participation in the formal market. For many interviewees, these projects represented the first opportunity for inclusion in the labor market.

Comportamento de cidadania organizacional: versão brasileira da escala Comportamentos de Cidadania Organizacional para Trabalhadores do Conhecimento

This study is the translation, cultural adaptation and validation of the scale of Organizational Citizenship Behavior for Knowledge Workers (OCB-KW), developed by Dekas (2010) and Dekas, Bauer, Welle et al. (2013). The protocol suggested by Beaton, Bombardier, Guillemin et al. (2000) was used, composed of the translation stages, synthesis, back-translation, evaluation committee, equivalence of pre-test and submission and appraisal. Furthermore, by means of a pilot study, the final version of the instrument was applied to a sample of 247 individuals. As results, the scale of OCB-KW was validated, presented adequate reliability indices and can be used in future studies in the area of administration, increasing the production of scientific knowledge on the subject.

Gestão de pessoas e sustentabilidade: construindo caminhos por meio das práticas de capacitação

This study seeks to identify how the issue of sustainability is manifested between the capacitation actions offered by the people management area of an institution of higher education. With qualitative approach, the study is developed by performing three steps: (i) analysis of strategic documents of the institution; (ii) mapping of capacitation actions on sustainability offered to servers; and (iii) semi-structured interviews analysis performed with the servers involved in the organization and dissemination of capacitation actions. The results showed that the institution recommends sustainability in their strategic documents, with convergence to the ecological dimension in their actions. The servers involved in the organization and dissemination of capacitation actions understand that the people management area takes on a strategic role in addressing sustainability in an integrated manner with other institutional actions. However, there are difficulties in offering permanent training, since there is a shortage of specialists available to disseminate the theme in its entirety, thus indicating the permanent offer of training involving sustainability.

Preocupações com a sustentabilidade imbricadas na missão social das organizações: a percepção de empreendedores sociais do Brasil e de Portugal

This study aims to investigate the perception of social entrepreneurs from Brazil and Portugal in relation to concerns about sustainability by revealing the social mission of the organizations they serve. Therefore, it was used as a methodological strategy the multiple case study, considering social projects in Brazil and Portugal. Data collection, semi-structured interviews with 11 social entrepreneurs were held, six of Brazil and five of Portugal, consolidated through a script with profile questions and about sustainability, characterized by social, environmental and economic dimensions, as well as consultations in sites, reports and documents. The data were analyzed qualitatively through content analysis procedure. The survey results suggest a predominance of concerns about the social dimension of sustainability in all analyzed enterprises, although different aspects to consider. As for the economic dimension, found themselves converging views between entrepreneurs interviewed in Brazil and Portugal, since the vast majority revealed a lack of financial resources and lack of government support. On the environmental dimension there was little evidence in the statements of the respondents.